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1,350 artikel ditemukan

ANALYSIS OF THE QUALITY OF HEALTH SERVICES ON PATIENT SATISFACTION AT THE PUBLIC HEALTH CENTER : A LITERATURE REVIEW

Aprilia Windarti; Toni Herlambang; Abadi Sanosra

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: This study aims to determine patient satisfaction with the quality of health services at the health center. Method: This article uses the literature review method following the PRISMA guidelines. Data was obtained from the Google Schola...

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ANALYSIS OF THE IMPACT OF TAX REFORM ON TAXPAYER PERCEPTION TAX ON SERVICES AT JEMBER PRATAMA TAX OFFICE

Aliyyah Desy Fitriana; Gardina Aulin Nuha; Nina Martina

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: This study aims to analyze the influence of tax reform on taxpayers' perception of the quality of services received. The tax reform implemented in Indonesia is expected to increase the efficiency and transparency of tax administration, ...

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THE ROLE OF INNOVATION WORK BEHAVIOR IN MEDIATING SOCIAL SUPPORT AND WORK ENGAGEMENT ON SIDEDIWASDA OPERATOR PERFORMANCE

Prayogi Wicaksono; Arik Susbiyani; Amalina Maryam Zakiyyah

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: The implementation of public service innovations is a pivotal step towards enhancing governance effectiveness. This study examines the role of social support, work engagement, and innovative work behavior (IWB) in improving the performa...

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THE NEXUS BETWEEN JKN QUALITY, EMPLOYEE PERFORMANCE, AND PATIENT SATISFACTION

Rumi Enggarwati; Retno Endah Supeni; Toni Herlambang

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: The National Health Insurance Program (JKN) is designed to improve the overall quality of public health while providing protection to individuals and families from the burden of high health care costs. The quality of National Health Ins...

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THE INFLUENCE OF ADDITIONAL INCOME ON EMPLOYEE PERFORMANCE

Fatah Yasin

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: This study aims to analyze the impact of additional income on employee performance. The research focuses on how financial incentives influence motivation, productivity, and overall job satisfaction. Method: By utilizing qualitative and ...

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ANALYSIS OF THE QUALITY OF ANTENATAL CARE (ANC) SERVICES AND USG SERVICE FACILITIES ON PATIENT SATISFACTION THROUGH THE COMPETENCE OF HEALTH WORKERS (STUDY ON PREGNANT WOMEN IN JEMBER DISTRICT)

Sri Isna Amelia Ahmad

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: To analyze the influence of antenatal care and service facility (ultrasound/ultrasound) service quality on patient satisfaction by considering the role of health workers' competence as a mediating variable in pregnant women in the Jembe...

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ANALYSIS OF SOCIAL MEDIA MARKETING ON REPURCHASE INTENTION

Natasha Kusuma Wardhani

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: The purpose of this study is to determine the effect of social media marketing on repurchase intention. Method: The method used is a literature review of references from online journals and foundations. Results: The results of this stud...

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THE INFLUENCE OF ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE – SYSTEMATIC LITERATURE REVIEW

Miftahul Jannah

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: Organizational culture is an important component that can influence employee performance. A positive organizational culture can encourage people to improve their performance. The goal of this study is to dig deeper into the impact of or...

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RAW MATERIAL INVENTORY CONTROL ANALYSIS IN THE RUBBER PRODUCTION PROCESS AT PTPN XII PERSERO KEBUN KOTTA BLATER

Nauval Ilham Varuq; Haris Hermawan; Ahmad Izzuddin

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: This study aims to evaluate the raw material control system in the rubber production process at PTPN XII Persero Kebun Kotta Blater using the Economic Order Quantity (EOQ) method. Method: Employing a quantitative descriptive analysis ap...

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IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON PATIENT LOYALTY MEDIATED BY CUSTOMER BONDING AT PUSKESMAS JELBUK JEMBER

Reni Septa Anggraeni; Haris Hermawan; Mohammad Thamrin

Proceeding of International Conference on Social Science and Humanity
ISSN: 3063-9611
Vol: 2, No: 1
2025-03-31
Abstrak

Objective: The community members who use healthcare services at the puskesmas are expected to show commitment to the services provided by the puskesmas. This commitment is one form of patient loyalty. Patient loyalty is crucial because the puskesm...

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