ANALYSIS OF THE EFFECTIVENESS OF THE LAPOR APPLICATION IN COMMUNITY SATISFACTION COMPLAINTS AT THE SIDOARJO REGENCY REGIONAL SECRETARIAT OFFICE
Ghania Nasha Zahira; Ilmi Usrotin Choiriyah
Objective: This research investigates how well the LAPOR application (People’s Online Aspiration and Complaint Service) functions as a tool for managing public complaints at the Sidoarjo Regency Regional Secretariat. As a component of the National...